Customer information
Privacy Policy
How we use and look after your information.
Effective 24 September 2026 · METCALF GLOBAL TRADING LIMITED
Who is responsible
METCALF GLOBAL TRADING LIMITED, company number NI729892. Registered office: Unit 987, 2/F, 138 University Street, Belfast, Northern Ireland, BT7 1HH. Contact support@metcalfglobal.store or +44 5538 278369.
This company is the controller of personal information collected through this website. This notice applies to visitors, customers and people contacting customer support.
Information we collect
We collect the name, email, phone number, billing and delivery addresses, order items, chosen sizes, order notes and service messages that you provide. We record order status and payment verification references. Our hosting service processes request and security logs, which may include IP addresses, browser information and timestamps. We do not ask for card details or online banking passwords.
Why we use it
We use your details to take steps at your request before a contract, process and deliver orders, issue order documents, arrange returns and answer service enquiries. We use necessary records to meet accounting and other legal obligations. Our legitimate interests include preventing misuse, securing the service and resolving disputes; we consider your rights when doing so. We do not enrol you in marketing through checkout.
Who receives information
Information is shared only as needed with hosting and email providers, delivery carriers, payment banks, professional advisers and authorities where legally required. We do not sell personal information. Service providers may process information outside your country. Where restricted international transfers occur, we use safeguards required by applicable data protection law, such as adequacy decisions or approved contractual terms.
Storage and retention
We restrict administrative access and use encrypted connections. We retain transaction records for applicable accounting and legal retention periods, and enquiry records only for as long as necessary to resolve the matter and related disputes. Security records are reviewed and removed when no longer needed. Ask us for details of the retention period relevant to your information.
Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. Where processing is based on consent, you may withdraw it. Contact us using the details above; we may need proportionate identity checks. You can complain to the UK Information Commissioner at ico.org.uk or your local supervisory authority. These rights do not require you to waive other remedies.
Cookies and browser storage
We use an essential session cookie and local browser storage for your shopping bag. There are no advertising trackers or analytics cookies in this store. Read our Cookie Policy for details. External sites linked from this store have their own notices.
Children and changes
The store is intended for adults placing purchases. Please do not submit a child’s personal information in order notes. We may update this notice when our service changes. The date shown on this page identifies the current version.