Frequently asked questions

We offer worldwide delivery subject to carrier availability and applicable restrictions. Select your country at checkout to see the delivery charge. We verify the route before requesting payment.

All product prices, delivery charges, invoices and payment confirmations use euros (EUR). We do not convert currencies; your bank may apply its own charges.

Submit your order, then wait for our email review and payment instructions. Bank account details are sent separately. We confirm payment only after funds have been received and checked.

The on-screen acknowledgement confirms receipt of your order request. We accept the order by email after checking availability, price and delivery.

Use the size selector on the product page and our Size & Fit guide. Contact us if you need specific measurements before ordering.

You can request a return within 30 days of delivery under our voluntary policy. Statutory cancellation and faulty-goods rights remain unaffected. See Returns & Refunds for the process.

Contact support as soon as possible with your order number. We will try to amend or cancel it before dispatch, and explain any options if it is already on its way.

Your unpaid invoice opens from the confirmation page in the browser session used for ordering and is queued for email. Contact support if it does not arrive. A payment confirmation is issued separately after verified funds.